Terms and Conditions


Terms and conditions for booking and cancelling your stay at the Guest House Via Milano 52.



  • Check-in is available from 3:00 PM (earlier check-in may be possible upon request).
  • Check-out is until 10:30 AM (12:00 PM for direct bookings).



  • Book by phone, email, or by filling out our online request form.
  • Two options for confirming your room:
    • Provide a valid credit card to guarantee your stay and pay the total bill at check-in.
    • Make a bank transfer for the amount of the first night’s stay.
    • For weekly or monthly stays, payment is required every week on the day of check-in.



  • To cancel your reservation free of charge, please contact us within 48 hours before your arrival.
  • Cancelling within 48 hours but before 24 hours of arrival will result in a penalty fee equal to the amount of the first night’s stay.
  • Cancelling within 24 hours of arrival will result in a penalty fee equal to the entire stay.



  • All guests must show a valid ID upon arrival.
  • Minors under 18 must be accompanied by their parents and have a valid ID with photo.
  • Unaccompanied minors under 18 must have a proxy signed by both parents, along with photocopies of the parents’ IDs.



A free cot is available.
Up to 5 years, free stay in bed with parents




  • A municipal tourist tax is required by the Municipality of Rome but is not included in the room rate.
  • The expected contribution is €3.50 per person/night to be paid in cash and is applied for up to 10 consecutive nights.


The following are not required to pay the tourist tax:

  • Minors within 10 years of age
  • Residents in the municipality of Rome
  • 1 companion for each hospitalized patient
  • Sick for medical treatment in Rome
  • Parents of patients under the age of 18 for medical treatment or hospitalization in Rome

You can pay the tax in cash upon arrival or departure, except for exemptions to be certified.

Contact us for information and to make your reservation.




A valid credit card is required for the reservation to be valid and guaranteed.
No deposit is charged at the time of booking.
Payment is made at check-in.


If you cancel or modify reservations at non-refundable rates, you are not entitled to any refund.


  • We accept American Express, Euros/Mastercard, Visa, Diners Club, JCB extension, CartaSi, and cash up to €1,000.
  • Our booking service is provided by Octorate, which uses SSL technology to ensure secure transactions and protect sensitive data.

This makes the Internet transaction secure and ensures that all sensitive data will be kept confidential.


  • Guests are expected to refrain from any behavior that may cause disturbance to other guests.
  • Smoking is not permitted inside the property, in rooms, or in common areas. Any violations of this policy will result in a penalty fee of €300.



The Terms and Conditions, their content, their structure, and the online booking service provided through this website (the “Service”) are owned, managed and offered by Via Milano 52 Suites and are provided for your exclusive personal use with non-commercial purposes, governed by the terms and conditions described below. Although we provide our service with diligence and attention, we cannot be held responsible for any errors (including manifest and typing errors), service interruption (whether due to failure – temporary and/or partial – repair, upgrade, or maintenance of the website or other), for inaccurate, misleading or false information or for their non-delivery. Our services are available for your personal, non-commercial use only. Therefore, you may not resell, use, copy, deep-link, monitor (for example using spiders, “scrape”), display, download or reproduce any content or information, software, product, or service available on our website for any type of activity having a commercial or competitive purpose.



By making a reservation you agree to receive (i) one or more e-mails prior to your arrival date, containing booking confirmation and possibly information on your destination and various suggestions and offers (also from third parties, if you have consented) relating to your reservation and destination, and (ii) an email after your stay with an invitation to express your opinion on Via Milano 52 Suites.



Neither we nor any of our partners, managers, employees, and representatives shall be liable to you or any person or entity connected or related to you except for direct and immediate damages actually suffered and paid as a direct result of a breach of our obligations in providing the services we were expected to provide to you.

Compensation (also for costs of legal assistance) will in any case be limited to the total amount of the cost of your reservation, as indicated in the confirmation email (whether regarding a single circumstance or to a series of linked circumstances).

Notwithstanding the foregoing, in each event neither we nor any of our partners, managers, employees, shall be liable for any: (i) punitive, special, indirect or consequential loss or damages, for any loss of production, profit, income, contract, for injury or damage to good name and reputation or for loss of right, (ii) for the inadequacy of the information (descriptive) of our services made available on our website, (iii) for the services rendered or for the products offered by our website, (iv) for damages (direct, indirect, consequential or punitive), for losses or costs suffered and paid as a result of the inability to use or delay of our website, but arising out of or in connection with your use of it, or (v) for personal injury, property damage, or other damages (whether direct, indirect, special, consequential, or punitive), for losses or costs incurred and paid for actions (legal ), errors, violations, (serious) fault and negligence, intentional maladministration, omissions, misrepresentation, contractual, extra-contractual or objective liability for an illicit act attributable (partially or totally) to an external agency that you have used to book any of our services.

In no event can Via Milano 52 Suites, nor any of its partners, managers, employees and representatives be held liable for damage, loss or theft to objects owned by the Guest(s) during their stay.




Unless otherwise specified, the Via Milano 52 Suites logo, the website www.viamilano52.com, and all the contents, information and material on our website, as well as the copyright on the same (including copyright), are exclusive property of Biscione SRL and may not be reproduced, either in whole or in part, transferred (by electronic or conventional means), modified, connected or otherwise used for any purpose without the prior written consent of Biscione SRL.




It is possible that the Internet and/or TV services will not be available during your stay due to technical problems that could occur beyond the control of Via Milano 52 Suites. It is also possible that the Internet service provided is not compatible with the operating system or configuration of your computer. In the above cases, Via Milano 52 Suites cannot be held liable for any damages or losses or costs due to such technical issues.




These Terms and Conditions, as well as the provision of our services, are governed by Italian law. Any disputes that may arise in relation to these terms and conditions and our services will be referred to the exclusive jurisdiction of the Court of Rome, Italy, subject to the application of mandatory rules of law regarding the consumer court. The original Italian text of these Terms and Conditions may have been translated into other languages, but these translations are unofficial and for illustrative purposes only, without legal value. In the event of any disputes or inconsistencies between the Italian text and the translations, the Italian text will prevail. The English text is available on our website or can be provided upon written request. If any clause in these Terms and Conditions is invalid, it will be replaced with a valid and binding clause that has a similar effect, which you agree to abide by.




By accessing our website, visiting it, and/or using any of the applications available through any platform, and/or making a reservation, you declare that you have read, understood and accepted these terms and conditions and our privacy policy. These terms and conditions, including any subsequent modifications and integrations, apply to all our services made available online, directly or indirectly, via any mobile device, by email or by telephone.